Overview

Thank you for choosing our digital products and courses. Because our products are digital goods delivered via internet download or login access, we generally offer a no-refund policy.

Unlike physical goods, digital assets cannot be “returned” once they have been accessed, downloaded, or viewed.

No Refund Policy

All sales of digital products, including but not limited to online courses, website templates, and digital downloads, are final.

• We do not offer refunds once a purchase is completed.

• We do not offer “buyer’s remorse” refunds.

• By completing your purchase, you acknowledge and agree that you will not receive a refund for any reason.

Exceptional Circumstances

While we maintain a strict no-refund policy, we want you to be satisfied with your purchase. We may, at our sole discretion, consider a refund or credit under the following limited conditions:

1. Duplicate Purchase: If you accidentally purchased the same product twice.

2. Technical Issues: If there is a technical defect in the digital file or access portal that we are unable to resolve after being notified.

Course Access & Support

If you are experiencing trouble accessing your course or downloading your files, please do not open a dispute with your payment provider. Instead, contact us directly at ruthie@rootandremedygroup.com or michaelann@rootandremedygroup.com. Our team is happy to assist you in ensuring you get full access to the materials you purchased.

Chargebacks

By purchasing from this site, you agree to contact us directly to resolve any issues before initiating a chargeback with your bank. Unauthorized chargebacks for valid digital deliveries will be contested and may result in the permanent suspension of your account and access to all future updates.