Last Updated: July 24, 2025
Root and Remedy (“we,” “us,” or “our”) is committed to protecting the privacy of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website [insert your website address here, e.g.,
Please read this Privacy Policy carefully. If you do not agree with the terms of this Privacy Policy, please do not access the Site or use our services.
1. Information We Collect
We may collect personal information from you in various ways, including when you:
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Create an account: When you register for an account with us, we may collect your name, email address, password, and other contact details.
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Make a purchase: If you purchase products or services from us, we will collect information necessary to process your order, such as your billing address, shipping address, payment information (e.g., credit card details), and phone number.
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Contact us: When you communicate with us through email, phone, or our contact forms, we may collect the information you provide in your communication.
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Sign up for newsletters or marketing: If you subscribe to our newsletters or marketing communications, we will collect your email address.
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Participate in surveys or promotions: We may collect information you provide when you participate in surveys, contests, or other promotional activities.
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Browse our Site: We automatically collect certain information about your device and Browse activity when you visit our Site. This may include your IP address, browser type, operating system, referring URLs, pages viewed, and the dates and times of your visits. We may use cookies and similar tracking technologies for this purpose (see Section 4 for more details).
2. How We Use Your Information
We use the information we collect for various purposes, including to:
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Provide and maintain our services: This includes processing your orders, managing your account, and delivering products or services you request.
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Improve our Site and services: We analyze how users interact with our Site to enhance functionality, design, and user experience.
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Communicate with you: We may send you transactional emails (e.g., order confirmations, shipping notifications), respond to your inquiries, and send you marketing communications (if you have opted in).
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Personalize your experience: We may use your information to tailor content, product recommendations, and offers to your interests.
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Process payments: We use your payment information to complete transactions.
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For security and fraud prevention: We may use your information to detect, prevent, and respond to potential fraud, abuse, and other illegal activities.
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Comply with legal obligations: We may use your information to comply with applicable laws, regulations, legal processes, or governmental requests.
3. How We Share Your Information
We may share your personal information with third parties in the following circumstances:
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Service Providers: We may share your information with third-party vendors, consultants, and other service providers who perform services on our behalf, such as payment processing, order fulfillment, shipping, data analysis, marketing, and customer support. These service providers are obligated to protect your information and only use it for the purposes for which it was disclosed.
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Business Transfers: In the event of a merger, acquisition, reorganization, sale of assets, or bankruptcy, your information may be transferred as part of the transaction.
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Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court order or government agency request).
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To Protect Our Rights: We may disclose your information when we believe it is necessary to investigate, prevent, or take action regarding potential violations of our policies, suspected fraud, situations involving potential threats to the safety of any person, or as evidence in litigation in which we are involved.
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With Your Consent: We may share your information with your consent or at your direction.
4. Cookies and Tracking Technologies
We and our service providers may use cookies, web beacons, and other tracking technologies to collect information about your Browse activities.
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Cookies: Cookies are small data files stored on your device that help us remember your preferences, track your activity on our Site, and provide a more personalized experience.
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Web Beacons (Pixel Tags): Web beacons are small graphic images or other web programming code included in our web pages and email messages. They may be used for a number of purposes, including counting visitors to the Site, monitoring how users navigate the Site, or counting how many emails that were sent were actually opened.
You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of the Site may become inaccessible or not function properly.
5. Data Security
We implement reasonable security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
6. Your Choices and Rights
You have certain choices and rights regarding your personal information:
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Access and Update Your Information: You can review and update your account information by logging into your account settings on our Site.
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Marketing Communications: You can opt-out of receiving promotional emails from us by following the unsubscribe instructions provided in those emails. Please note that even if you opt-out of marketing communications, we may still send you non-promotional messages, such as those about your account or orders.
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Do Not Track: Some web browsers may offer a “Do Not Track” (DNT) signal. There is no universally agreed-upon standard for how companies should respond to DNT signals, so we do not currently respond to them.
7. Third-Party Websites
Our Site may contain links to third-party websites that are not operated by us. We are not responsible for the privacy practices or the content of these third-party websites. We encourage you to review the privacy policies of any third-party websites you visit.
8. Children’s Privacy
Our Site and services are not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us, and we will take steps to remove that information from our systems.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will post the updated Privacy Policy on this page and revise the “Last Updated” date at the top of this policy. We encourage you to review this Privacy Policy periodically for any changes.